Frequently Asked Questions
Everything you need to know about your Khanum's experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days for domestic orders, while international delivery can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all security tags still attached to be eligible for a refund.
How do I know which size to choose?
Each product page features a detailed size guide. As our silhouettes are often tailored, we recommend checking your measurements against our chart or contacting our styling team for personalized advice.
Do you offer international shipping?
Yes, Khanum's ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase; after this window, we are unable to make changes but you can initiate a return once the item arrives.
Are your pieces handmade?
Many of our signature garments feature intricate hand-embellishments and artisanal craftsmanship, ensuring that every Khanum's piece meets our high standards of luxury and quality.